Privacy Policy

Last Updated: August 13, 2026

1. Introduction

SafarTrak ("Platform") is owned and operated by ZEVON SYSTEMS LLP ("SafarTrak", "Company", "we", "our", "us").

This Privacy Policy explains how SafarTrak collects, uses, stores, processes, shares, protects, retains, and otherwise handles information relating to users of the Platform and related services.

This Privacy Policy applies to:

SafarTrak website
Mobile applications
Web dashboard
GPS devices
APIs
Fleet tracking services
Customer support services
Hardware installation and maintenance services

By accessing or using SafarTrak, you acknowledge that you have read and understood this Privacy Policy.

2. Data Fiduciary

For purposes of applicable privacy and data protection laws, including the Digital Personal Data Protection Act, 2023 ("DPDP Act"), ZEVON SYSTEMS LLP acts as the Data Fiduciary for Personal Data collected through SafarTrak unless we process Personal Data solely on behalf of a Customer as a Data Processor.

3. Information We Collect

3.1 Personal Information

We may collect:

Full name
Email address
Mobile number
Designation
Organization name
Billing address
GST details
Customer support information
User account information

3.2 Fleet & Vehicle Data

We may collect:

Vehicle registration number
Vehicle category
Device ID
SIM details
Fuel data
Driver assignment data
Route history
Trip information
Mileage data
Geofence information

3.3 Location Information

Where enabled and authorised:

We may collect:

Real-time GPS coordinates
Historical GPS locations
Route information
Entry and exit events
Geofence alerts
Vehicle movement records

Location data forms a core functionality of SafarTrak.

3.4 Driver & Employee Information

Customers may upload:

Driver name
Employee name
Mobile number
Employee ID
Driver license information
Operational or workforce information

Such information is processed on behalf of Customers.

3.5 Device Information

We may collect:

Device model
Device type
Browser type
Operating system
App version
IP address
Device identifiers
Network information

3.6 Communications Information

We may collect:

Customer support requests
Helpdesk tickets
Emails
Call recordings (where applicable)
Chat records
Complaint information

4. Mobile Application Permissions

Depending upon the application and functionality used, SafarTrak may request access to:

Location

To provide:

GPS tracking
Trip history
Live tracking
Route management
Location-based alerts

Camera

To:

Capture proof of delivery
Scan documents
Upload images
Register devices and assets

Storage / Media Access

To:

Upload documents
Attach images
Export reports

Phone

To:

Contact support
Contact drivers
Contact customers where applicable

Device Information

To:

Authenticate devices
Improve security
Deliver application updates
Troubleshoot issues

5. Purpose of Processing

We process information for:

GPS tracking
Fleet management
Reporting and analytics
Customer support
Account management
Subscription administration
Notification delivery
Product improvements
Fraud prevention
Security monitoring
Hardware support
Compliance with applicable law

We process information only for specified and legitimate purposes.

6. Legal Basis For Processing

We process information based on:

Consent

Where consent is required under applicable law.

Contractual Necessity

Where processing is necessary to provide Services.

Legal Compliance

Where processing is required by law.

Legitimate Use

Where processing is required for the legitimate interests of the Company or its Customers.

7. GPS Tracking Consent

Customers using SafarTrak must obtain all required consents and approvals before using the Platform to monitor:

Drivers
Employees
Contractors
Students
Parents
Vehicle users
Field staff

SafarTrak acts only as a technology provider.

Customers remain responsible for lawful collection and use of tracking information.

8. Cookies & Similar Technologies

We use:

Cookies
Session identifiers
Browser storage
Analytics technologies

For:

Authentication
Website performance
Platform functionality
Analytics
Security

Users may control cookies through browser settings.

9. Sharing Information

We do not sell Personal Data.

Information may be shared with:

Hosting providers
Cloud service providers
Payment providers
SMS providers
Email providers
Map providers
Analytics providers
Customer support vendors
Security vendors
Government authorities where legally required

All third parties are required to implement reasonable security measures.

10. International Data Transfers

Information may be processed or hosted within or outside India through authorised service providers.

Where cross-border transfers occur, reasonable safeguards shall be implemented consistent with applicable law.

11. Data Security

We implement reasonable administrative, technical, and organisational safeguards including:

Authentication controls
Access restrictions
Role-based access
Secure transmission
Audit logging
Monitoring
Backup controls
Vulnerability management

No system connected to the internet can be guaranteed to be completely secure.

12. Data Retention

Personal Data is retained only as long as necessary for:

Service delivery
Legal compliance
Audit requirements
Billing
Security
Dispute resolution

Unless otherwise required:

Security and application logs may be retained for up to 180 days.
Financial and tax records may be retained as required under law.
Backup copies may be retained until backup cycles expire.

After expiry of retention requirements, information may be deleted or anonymised.

13. Data Breach Notification

If SafarTrak becomes aware of a confirmed security incident involving Personal Data, we may:

Investigate the incident
Take containment measures
Notify affected Customers where required
Provide reasonable information regarding the impact and mitigation

Notifications shall be made in accordance with applicable legal requirements.

14. Children's Information

SafarTrak services are designed primarily for business and operational use.

We do not knowingly collect Personal Data from children without appropriate authorisation where required by law.

Where school transportation services are used, Customers remain responsible for obtaining any required parent or guardian permissions.

15. Rights of Individuals

Subject to applicable law, individuals may request:

Access to information
Correction of information
Completion of information
Updating of information
Deletion of information
Withdrawal of consent
Information regarding processing activities
Grievance redressal

Where information is controlled by a Customer, requests may be redirected to that Customer.

16. Withdrawal of Consent

Where processing is based on consent, consent may be withdrawn by contacting:

legal@safartrak.com

Withdrawal of consent may impact the availability of certain Services.

Withdrawal shall not affect processing that occurred before consent was withdrawn.

17. Third-Party Websites

SafarTrak may contain links to third-party websites.

We do not control third-party privacy practices and encourage users to review their policies independently.

18. Changes To This Privacy Policy

SafarTrak may modify this Privacy Policy from time to time.

Updated versions shall be published on the Platform.

Continued use of the Platform after updates constitutes acceptance of the revised Privacy Policy.

19. Grievance Officer

For grievances, complaints, privacy requests, data protection concerns, or legal notices contact:

Grievance Officer

Name: Vindu

Designation: Partner

Email: grievance@safartrak.com

Address: Second Floor, MinarchTower, Plot No 4, Sector 44, Gurugram, Haryana , 122003

All grievances shall be acknowledged within 3 business days and reasonable efforts shall be made to resolve them within 30 days.

20. Contact Information

ZEVON SYSTEMS LLP

SafarTrak

Email: support@safartrak.com

Legal: legal@safartrak.com

Grievance: grievance@safartrak.com

Website: www.safartrak.com

Registered Office: Second Floor, MinarchTower, Plot No 4, Sector 44, Gurugram, Haryana , 122003